Kelly+MacLean International:: Organizational Development

ORGANIZATIONAL DEVELOPMENT

If your organization is feeling any human resource pains; or you would simply like that competitive edge to move to the next level, we can help. Kelly+MacLean's team of professionals is available to assess, pinpoint and tailor a solution for your organization.

Below is a list of sample questions designed to help you identify those pains and needs within your organization and direct you to a Kelly+MacLean service offering designed to bring about a resolution.

Would you like to identify and consistently hire the top performers?

In order to be consistent in anything it is vital to be constant in measuring the essential factors that mark the difference between success and failure in specific jobs. Using the ProfileXT™ and the Profiles Step One Survey II™ we can help organizations put the right person into every position, allowing them to utilize their talents without limitations and identify their work ethic, reliability and integrity.

In order to be reliable in this measurement it is wise to create a JobFit™ pattern for a position. There are several methods of creating a company's unique job profile based on an organization’s top performers.

Method 1 – Top Performer Job Fit pattern
We will work with an organization and its management team to select its top performers in any given position based on objective criteria. The top performing employees are assessed based on mental abilities, behavioural traits and occupational interests. This data is processed and the result is a unique top performer JobFit™ pattern for future JobMatching™.

Method 2 – Job Fit Profile Matrix
We have constructed more than 1,200 validated job profiles in our Assessment Center Matrix. This is an ideal method when a new position is created or top performers are not present. From our online assessment center we can select job profiles from the matrix database.

Method 3 - Job Fit Profile Analysis
Using the job profile analysis, multiple managers have the ability to weigh in opinions and views regarding a specific position. Once the 57-question analysis is complete, managers' responses are processed the result - a unique JobFit™ pattern.

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Are you putting 'the right person in the right job' and preventing costly hiring mistakes?

There is no greater tragedy in business than putting competent employees or recruiting new employees into jobs in which they are destined to fail. When good people are put into jobs to which they do not fit, their potential is wasted. JobMatch™ or JobFit™ is the single most important factor in job success. Yet we often hear employers tend to overlook job match when allocating human capital.

In addition, the investment in money, training and time to fix a mistake made when hiring a person not competent for, or compatible with the job, can be enormous.

Using ProfileXT™ we focus on understanding and objectively measuring core competencies, behaviours, and interests of top performers in companies and industries to insure applicants fit the job the first time.

Our Cost Savings Calcualtor will empower you to maximize Return On Investment (ROI) for your organization's Human Resources strategy.

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How would you like the tools to tackle the top five most difficult sales effectiveness related challenges?

The following is a ranking of the top five most difficult sales success related challenges as identified by executive level management and field level professionals alike:

    • Leveraging potential of performers
    • Generating qualified prospects
    • Difficulty selling new products and services
    • Increasing revenue with fewer people and resources
    • Leveraging customer data to drive sales strategy

You are probably familiar with the “80-20” rule in sales in which 20 percent of the sales people make 80 percent of the sales. The ProfilesXTSales™ is a proven solution. By hiring sales people who match your top performers, the ProfilesXT Sales™ will help you beat the “80-20” rule once and for all.

The high turnover of salespeople in so many organizations simply reveals ineffective sales hiring and selection processes. Therefore, it is vital to find an instrument that can assess those critical characteristics with a high degree of accuracy, hence the ProfilesXTSales™.

Also available is the Profile Sales Indicator™ that helps sales leaders predict job suitability and accurately match salespeople with the work they do. It measures essential data an employer needs to make the most effective sales talent acquisition and retention decisions.

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How much is it worth to you to eliminate poor customer service and identify successful customer service skills and performers?

Poor customer service causes negative word-of-mouth that your organization wants to avoid, which is why the people you select to interact with customers is so important. Customer service is not a department; it is an import function of every employee.

By utilizing the Profiles Customer Service Profile™ we can identify and improve customer service skills, we can energize employees, enhance your organization’s image, impress customers, improve positive word-of-mouth, and increase repeat business. These are powerful mechanisms for growth and success.

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Do you feel confident that you have 'success' in your succession planning?

Succession Planning is an important part of a company’s workforce performance management system. The hallmark of a great leader is one who sets their successors up for success, rather than failure.

Don’t let your company fall victim to the memory drain when top performers leave or retire. To ensure your company’s long term success, it is important, as a part of your company’s workforce performance management system, to think about career tracks for your employees that will match them with duties and responsibilities that maximize performance, employee morale, and company success.

Using the ProfileXT™ and JobFit™ pattern a candidate or incumbent’s data is compared with Job Match Patterns for a number of jobs and an easy to read and understandable report is displayed with job match percentages for each of those positions, creating a powerful succession planner for the individual and the organization. Leaders will be able to predict performance in essential areas where an employer needs to make the most effective promotion decisions.

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Do you want to know how to develop an innovative and effective management team?

An organization’s managers are responsible for being innovative, and in leading and directing others. Their success, or lack of it, has a tremendous impact on an organization’s profitability. No enterprise can afford managers who are unable to live up to these expectations.

Kelly+MacLean International offers innovative leadership development programs through our unique Checkpoint 360 Degree Feedback System™ that is unparalleled in the industry. This technology makes deploying a 360 degree survey system easy and we do not stop there.

A unique feature of our 360 Degree Checkpoint System is its capability to direct individuals into online leadership development and skill builder training courses. Whether you are a small company of two or a Fortune 500 company, we will meet and assist your organization to exceed your expectations.

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How can you increase employee engagement and enhance retention of key talent?

Organizations are faced with many challenges in building, growing, managing and engaging talent. There is no best-practices employee performance manual for understanding today's workforce, but understanding trends, knowing and tailoring corporate job offerings to a changing workforce puts an organization and its decision makers in control in order to raise employee engagement levels.

By using the ProfileXT™ we are able to collect information that provides leaders with an essential perspective on the current reality in their organizations' workplace and areas of concern affecting the total workplace experience. Organizations can use this information as a road map for developing a highly engaged and motivated workforce.

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Do you want to promote organizational excellence and superior team development critical to an organization's success?

There is no doubt effective and successful teams are essential to an organization’s growth, and mastering successful team development is a key to a team leader’s success.

The Profiles Team Analysis™ assessment will first help determine who, from your organization, would be the best to lead a given team.

Once a team leader is chosen or if the leader has already been chosen, the Profiles Team Analysis™ assessment supplies the team leader with a blueprint for team development that delivers maximum results.

This analysis helps team leaders get the most from every member of the team and effectively guide the way to the achievement of team goals. By knowing more about each team member, you can task each member with the responsibilities that best fit his or her unique skills and abilities. A team leader is also able to evaluate the team balance and its strengths and weaknesses.

In addition, the team leader armed with this data can use this information as a guide to help the team compensate for any deficiencies.

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How effective is your Management Team and would you like the tools to develop their effectiveness?

The second part of Checkpoint is an Organization Management Analysis System™ that alerts top management to potential managerial problems that can develop when managers’ goals are not in alignment with the goals of the organization. It is a 360 degree feedback system for your organization. Having this information not only encourages professional development on an individual level, but across the enterprise. This information strengthens communication and builds stronger organizations.

The Profile SkillBuilder™ series rounds out the 360 degree feedback solution and is an organized management and professional development program that addresses specific managerial skills identified in the Checkpoint as needing improvement. It also enables managers to pursue self-improvement in the areas most essential to improving their job performance.

Consisting of 18 modules, managers develop and complete a customized personal development plan using SkillBuilder™ modules. Unlike many courses and seminars, SkillBuilder™ activities are available online and are integrated into a manager’s daily tasks. Being self-paced, SkillBuilder™ modules easily fit into a manager’s schedule and tangibly accelerate effectiveness and efficiency.

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Have you ever wished employees came with instruction manuals?

How often have we heard this said? The Profiles Performance Indicator™ measures the productivity tendencies of quality work, initiative, teamwork, and problem solving. It also predicts how people respond to job related stress, frustration, and conflict, as well as their motivational tendencies.
This information allows leader’s to individualize training and motivational efforts, and communicate more effectively with the people they lead.

Profiles Performance Indicator™ is an "Everybody Wins" system that pays big dividends. The assessment is frequently used in training situations to resolve issues involving:

    • Communication
    • Customer Service
    • Motivation
    • Behaviour Conflicts
    • Task Management
    • Pace of Task Completion
    • Stress

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